Claims Management

Many businesses take a proactive approach to managing risk but no matter how effective these protocols are, claims will ultimately happen.   

In the event of an insured loss, our team of in-house claims handlers will liaise closely with you and your Account Director to ensure that your claim is dealt with quickly, efficiently and fairly.  In the event of a significant or catastrophic loss, we will be with you, on-site, to discuss how to get things moving.

Our Claims team at Wrightsure is based in-house to ensure our customers receive outstanding service at the time they most require it.

The core aims of our claims team are: 

To minimise disruption

  • We will liaise with your insurers, help you arrange repairs and ensure your vehicle is back on the road at the earliest opportunity
  • Emergency repairs to property and estimates for remedial work can be arranged on your behalf

To be supportive and efficient

  • We’ll give you advice, assistance and support until your claim is settled
  • We liaise with insurers to ensure that strict timescales are met
  • You’ll receive regular updates on the position of your claim, via your preferred method of communication
  • We ensure that we get your claims payment to you as quickly as possible

Minimise costs

  • We will ensure that the Third party insurers are contacted so the repairs to your vehicle (non-fault motor claims) can be done avoiding the need to involve your insurance policy
  • We actively challenge any reserves and estimates set by your insurer so that they are kept as low as possible, minimising the impact on renewal premiums
  • We negotiate the best possible outcome on your behalf

Be proactive

  • We provide regular claim reviews, analysing your claims, identifying trends and problem areas and help you implement strategies and risk management techniques to prevent similar losses occurring
  • If you were to suffer a substantial material damage/business interruption loss we would visit you immediately and provide further support by attending loss adjuster meetings

We really do understand that even the smallest claims can be a worry and a hassle and so our claims service is designed to get all our client's claims resolved as quickly and fairly as possible.

For more information please email us stockport@wrightsure.com or call us on 0161 413 9000.